Turn Instagram DMs Into
Instant Answers
Automatically reply to order status requests and FAQs for your Shopify store with AI. Free up your team and keep customers happy.
Tired of answering the same DMs every day?
From "Where's my order?" to "What's your return policy?", Instagram support can eat up hours. Manual replies slow you down and frustrate customers who expect instant answers.
Meet your AI-powered Instagram support assistant
Our Shopify app connects your store to Instagram and replies to customers instantly — so you don't have to.
Save Time
Automate order tracking and common questions
Real-time Updates
Shipping updates when customers enter order numbers
Custom Replies
FAQ responses — you control what the bot says
Human Escalation
Seamless handoff when a real person is needed
Safe Testing
Test with separate Instagram account before going live
GDPR Compliant
Full compliance for UK and EU merchants
Easy Setup
No coding, no hassle — fully embedded in Shopify
Built for Shopify Merchants
Designed specifically for Shopify stores, SupportReply plugs in directly to your existing order data, works out of the box, and lives where you already manage your store. No switching tabs or extra tools.
Customers want fast answers. You want to grow your store.
By automating repetitive DMs, you:
- Increase customer satisfaction
- Shorten response times
- Stay focused on high-impact work
Let your AI assistant handle the busywork — so you don’t have to.
Ready to take Instagram support off your plate?
Set up in minutes to save yourself hours
Faq
How does the app reply to Instagram DMs?
What kinds of questions can the bot answer?
What happens if the bot doesn’t know how to respond?
Can I test the app before using it on my main account?
Is it easy to set up?
Can I customize the bot’s name?
Does it work with any Shopify theme?
Is this app GDPR compliant?
Does this app reply to Instagram comments or stories?
Do I need a specific Shopify plan to use this app?
Need Help? hi@trysupportreply.com
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